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Delivery, Returns & Exchanges

Delivery

What delivery options do you offer?

We like to keep things simple so we offer 2 delivery options

Standard delivery 3-5 working days- £3.95

Next day (orders before midday, orders made on a Friday will be delivered on Monday) £6.95

 

Which courier do you use?

We use Royal Mail for our deliveries 

Will my delivery require a signature?

To ensure your gorgeous accessories reach you safely we always use a signed for service. If no one is available to sign for your items Royal Mail will leave a card so you can re-arrange your delivery or collect in person from your local depot. If you do not collect your items within 7 days Royal Mail will return the parcel to us and we will refund the price of your order minus the original postage costs within 5 working days of receipt

   

Returns

Of course we want you to love the items you purchase from Adorno. If you are not satisfied for whatever reason, you have 14 days from receipt of your order to return any items.

We just ask that the following are met 

1.) Please contact us at hello@adorno.co.uk and we will give you a returns number to pop in the outside of your return packaging

2.) The item must be unused, in it's original packaging and have the white security tag attached, removal of this tag makes returns void

3.) You are responsible for the cost of the return so please ensure you use a tracked service, we cannot be held liable for items that do not reach us, please contact your courier in this instance

4.) We will process your refund and return funds to the original payment source within 5 working days of receipt